We have decided to prolong the returns period to 60 days for all orders made between March 1st and June 14th, 2020, to give you more time to decide if you want to keep or return your purchases.
Normal conditions of return will apply to orders made after June 15th.
You can return any item purchased on KARL.COM within 20 days of the delivery date. Here’s how:
- Fill out the Return Form.
- Make sure the merchandise you return is in its original condition, tags and packaging included, otherwise we will be unable to accept your return and issue a refund.
- Use the pre-paid UPS Return Label included in your order and leave the package at a UPS drop-off location.We will deduct a flat Return Fee of USD 6.00 (plus Sales Tax on this fee, where applicable) from your refund.
Due to merchandising restrictions, all returns must be shipped from the same country they were purchased from.
Once your package reaches the warehouse, please allow 3 to 7 business days (depending on peak times) for your return to be processed. If your return does not meet the conditions listed, the package will be sent back to you. When your return has been accepted, your refund will be issued and you will receive a confirmation email.
Sales of fragrances and Beauty & Care products are final and cannot be returned.
For further information on the conditions for exercising your right to return, please see the Legal Area.