SHIPPING & DELIVERY

SHIPPING & DELIVERY

Where’s my order?
Can i choose a specific delivery date/time?
I haven’t received my order. What should i do?

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Returns & refunds

Returns & refunds

How to return an item to us
Refunds
Exchanges

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Payment & promotions

Payment & promotions

Payment methods
When will i be charged for my order?
How do promo codes work?

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Product & Website

Product & Website

Size guide
Newsletter
Karl Lagerfeld statement against counterfeit goods

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Technical help

Technical help

Troubleshoot
I can’t log in to my account. Can you help?
The items in my shopping bag have disappeared. What happened?

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SHOPPING & ORDERS

SHOPPING & ORDERS

Shopping
Order status
It’s been 24 hours and i haven’t received a confirmation email. What should i do?

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CONTACT US

You can also call us at +1 9292520133 - from Monday to Friday between 10 am and 8 pm, excluding bank holidays.
We aim to respond to every email within 24 hours. 
Alternatively, you may find answers to your questions in our FAQ section