WHERE’S MY ORDER?
You can check the progress of your order and track its delivery at any time from your My Account page.
CAN I CHOOSE A SPECIFIC DELIVERY DATE/TIME?
Unfortunately, it is not possible to choose a specific delivery date or time for your order. But you can stay up-to-date with the delivery status of your parcel using your unique Tracking Number from your Shipping Confirmation email.
I HAVEN’T RECEIVED MY ORDER. WHAT SHOULD I DO?
Thank you for your patience. Let’s see how we can help while you’re waiting for your order to arrive.
If you’ve registered with us, you can view the progress of your order and track its delivery from the My Orders section of your account. From here you can also double-check that the details for your delivery address are correct. Alternatively, enter your Order Number at the Follow your Order page.
If a delivery has been attempted but missed, you can find contact details for our delivery partner in your Shipping Confirmation. Please contact the courier directly to rearrange a missed delivery.
If you still haven’t received your order, please contact us and a member of our Customer Care team will be happy to help.
SHIPPING TIMES AND COSTS
Delivery in 2 working days: $ 5,00
FREE SHIPPING ON ORDERS OVER $ 180
Delivery times are calculated from the next working day after your order is placed. For example, for Express Shipping, orders placed on a Monday will be delivered within 2 working days from the Tuesday as the next working day after the purchase.
We’ll send you a Shipping Confirmation email with your unique Tracking Number as soon as your order is ready. You can track the status of your order at any time by heading to the My Orders section of your account.
WHERE DO YOU SHIP MY ORDER FROM?
All orders are shipped directly to you from our warehouse in the Netherlands. Orders placed from outside the European Union are fulfilled by our partner and merchant of record, Global-e.
RETURN AN ITEM
While we hope you’ll love every purchase from KARL.COM, we understand there will be times that you’ll need to return an item to us, so we want to make the process as easy as possible. Simply head to our Returns Portal to get started.
You have 30 days from the date you receive your order to return any unwanted items and request a refund. But before returning any items, please make sure they are in the same condition you received them in, with the identification tag and seal still attached.
Unfortunately, we cannot accept late returns, items that have been worn or products that are not in their original condition.
For more information, visit our Returns and Refunds section.