General terms and conditions of use
Welcome to our website ("KARL.COM"). The access to and use of this website and its mobile version are based on the assumption that these General Terms and Conditions of Use have been read, understood and accepted by you. This website is managed and maintained by KARL LAGERFELD INTERNATIONAL, BV ("KARL LAGERFELD", "KARL", "We", "Us", or "Our"), a company incorporated in the Netherlands with registered number 53647785, whose registered office is at Herengracht 182, 1016 BR Amsterdam, Netherlands, with VAT number NL850960678B01.
If you need further information or assistance, please visit our Customer Care section, where you will find information on orders, shipping, refunds and returns for products purchased on KARL.COM, tips and other general information on the services provided by KARL.COM. Of course, you can always contact us through our Contact Us form. We aim to respond within 24 hours from Monday to Friday, excluding bank holidays. Please refer to our Customer Care section for opening times.
The access to and use of KARL.COM, including display of web pages, communication with us, downloading product information and making purchases on the website, are carried out by our users exclusively for personal purposes, which should in no way be connected to any trade, business or professional activity. Remember that you will be liable for your use of KARL.COM and its content. We shall not be considered liable for any use of the website and its content made by our users that is not compliant with the laws and regulations in force, without prejudice to our liability for intentional torts and gross negligence.
In particular, you will be liable for communicating information or data which is not correct, is false, or concerning third parties (in the event such third parties have not given their consent) as well as for any improper use of such data or information.
All content included on KARL.COM, such as works, images, pictures, dialogues, music, sounds, videos, documents, drawings, figures, logos, menus, web pages, graphics, colors, schemes, tools, fonts, designs, diagrams, layouts, methods, processes, functions and software (collectively, “Content”), is the property of KARL LAGERFELD and is protected by national and international copyright and other intellectual property laws. You may not reproduce, publish, distribute, display, modify, create derivative work from, or exploit in any way, in whole or in part, the content without the prior express written consent of KARL LAGERFELD.
KARL LAGERFELD shall have the exclusive right to authorise or prohibit at their sole discretion any reproduction, publication, distribution, display, modification, creation of derivative work from, or exploitation in any way of, in whole or in part, the content. KARL LAGERFELD shall have the right, at any time, to claim the authorship of any content posted on KARL.COM and to object to any use, distortion or other modification of such content.
Any reproduction, publication, distribution, display, modification, creation of derivative work from, or exploitation in any way of, the content expressly authorized in writing by KARL LAGERFELD shall be carried out by you for lawful purposes only and in compliance with all applicable laws.
Please contact us through our Customer Care section if you are interested in linking to KARL.COM and/or its subpages, which are publicly accessible. You are requested to contact us first to request our consent to linking to KARL.COM. We grant links to KARL.COM free of charge and on a non-exclusive basis. We are entitled to object to certain links to our website in the event that the requester who intends to activate links to KARL.COM has, in the past, adopted unfair commercial or business practices which are not generally adopted or accepted by market operators, or has conducted unfair competition activities vis-à-vis KARL or KARL's suppliers, or when we fear that such practices or activities might be adopted by the applicant in the future. In any event, it is forbidden to post deep links (such as deep frames) to KARL.COM or to use unauthorised meta tags without our consent.
We do not warrant that the contents of the website are appropriate or lawful in other countries outside the European Union. However, in the event that such contents are deemed to be unlawful or illegal in some of these countries, please do not access this website and, where you nonetheless choose to access it, we hereby inform you that your use of the services provided by KARL.COM shall be your exclusive and personal responsibility. We have also adopted measures to ensure that the content of KARL.COM is accurate and does not contain any incorrect or out-of-date information. However, we cannot be held liable for the accuracy and completeness of the contents, except for its liability for tort and gross negligence and as otherwise provided for by the law.
Moreover, we cannot guarantee that the website will operate continuously, without any interruptions or errors due to connection to the Internet. In the event of any problem using our website please contact our Customer Care team through the Contact Us form. Our representative will be at your disposal to assist and help you to restore your access to the website, as far as possible. At the same time, please contact your Internet service provider or check that each device required for Internet connection and access to web content is correctly activated, including your Internet browser. The dynamic nature of the Internet and web content may not allow KARL.COM to operate without any suspensions, interruptions or discontinuity due to updating the website. We have adopted adequate technical and organisational security measures to protect services on KARL.COM, the integrity of data and electronic communications in order to prevent unauthorised use of or access to data, as well as to prevent risks of dissemination, destruction and loss of data and confidential/non-confidential information regarding users of KARL.COM, and to avoid unauthorised or unlawful access to such data and information.
We have adopted a business policy — its mission consists of selling products through our services and website to "consumers" only. "Consumer" shall mean any natural person who visits KARL.COM for purposes which are outside their trade, business or professional activity (if any). If you are not a consumer, please do not use our services to purchase products on KARL.COM. We shall be entitled to object to the processing of purchase orders from persons other than consumers and to any other purchase order which does not comply with the General Terms and Conditions of Sale and these General Terms and Conditions of Use.
These General Terms and Conditions of Use are governed by Dutch law.